Refund policy
BY DUSK REFUND AND RETURN POLICY
EFFECTIVE DATE: September 28, 2026
LAST UPDATED: September 28, 2026
About this policy. This Refund and Return Policy is Sections 9 and 10 of our Terms and Conditions, available at bydusk.com/policies/terms-of-service, set out here on its own page. The Terms and Conditions govern your purchase and this policy forms part of them. Our Shipping Policy is at bydusk.com/policies/shipping-policy and our Privacy Policy is at bydusk.com/policies/privacy-policy.
Returns and refunds
If something is not right, we want to hear about it. Here is how returns work.
You have 21 days. You can ask to return an item within 21 days of receiving it.
How to start. Email us at support@bydusk.com and include your order number, which is how we confirm your purchase. Tell us which item or items you would like to return. If your return is approved we will email you a shipping label along with instructions.
Who pays for return postage. We will send you the label, and a flat return shipping fee of $8.00 is deducted from your refund. We charge the same flat fee whatever the carrier actually charges us. The one exception is below: if we got the order wrong, we cover it.
Condition. Garments need to come back unworn and undamaged, and with the original tags attached where the garment has them. Some of our pieces carry only sewn-in care and brand labels rather than hang tags, and in that case the tag requirement simply does not apply.
Please wait for approval. We can only accept returns we have approved and labelled. Items sent back without going through the process above cannot be accepted.
Send returns to: BY DUSK LLC, 24 West Street #R, Hingham, MA 02043, United States.
If we made the mistake. If we send you the wrong item, or an item that arrives damaged or faulty, email support@bydusk.com as soon as you can with your order number and a photograph. We cover return shipping in that situation, and you can have a replacement if we have one, or a full refund.
Final sale items. Some garments are sold as final sale and cannot be returned, refunded, or exchanged. A garment can be final sale even when it is sold at full price, so please check the product page. We label final sale items clearly on the product page, next to the add to cart button, before you buy.
Other things we cannot take back. Gift cards, and anything custom, personalized, or made to order.
Your refund. Once your return reaches us we will inspect it and let you know. Approved refunds go back to your original payment method through Shopify within five to ten business days of our receiving the return. Your bank or card issuer may take a little longer to post it. Refunds cover the price of the garment, less the $8.00 return shipping fee. Original shipping charges are not refunded, unless the return is down to our error or the law requires it. If it has been more than fifteen business days since we told you your refund was approved and you still have not seen it, email support@bydusk.com.
Exchanges
Exchanges are free. If you would like a different size or color, email support@bydusk.com within 21 days of receiving your order, with your order number, and tell us what you would like instead. If the size or color you want is in stock, we will send you a prepaid return label and ship the replacement to you at no charge. You pay nothing to send the original back and nothing for us to send the new one. If what you want is out of stock, we will process a standard refund as described above instead, with the $8.00 return shipping fee deducted. Final sale items cannot be exchanged.
Questions about a return? Email support@bydusk.com, or write to BY DUSK LLC, 24 West Street #R, Hingham, MA 02043, United States.