Shipping policy
BY DUSK SHIPPING POLICY
EFFECTIVE DATE: September 28, 2026
LAST UPDATED: September 28, 2026
About this policy. This Shipping Policy is Section 8 of our Terms and Conditions, available at bydusk.com/policies/terms-of-service, set out here on its own page. The Terms and Conditions govern your purchase and this policy forms part of them. Our Refund and Return Policy is at bydusk.com/policies/refund-policy and our Privacy Policy is at bydusk.com/policies/privacy-policy.
Where we ship. We ship to addresses within the United States and its territories. We do not ship internationally at this time.
We ship to P.O. boxes and to APO, FPO, and DPO addresses.
Processing. We process orders Monday to Friday, excluding public holidays. Orders placed after 12:00 p.m. Eastern Time, at a weekend, or on a holiday start processing the next business day. Most orders leave us within one to two business days after we accept them. Processing time is separate from time in transit. During launches and busy periods it can take longer, and we will say so on the Site.
Getting it to you. Shipping options and costs are shown at checkout before you pay. We currently ship with USPS and UPS. At launch we offer standard ground shipping only. Once your order is on its way we will email you tracking, where the carrier provides it.
Estimated delivery. After an order leaves us, standard shipping usually takes three to seven business days. When expedited shipping is offered at checkout, it usually takes two business days. These are estimates, not guarantees. They do not include processing time, and they cannot account for carrier delays, weather, or anything else outside our control. We do not offer guaranteed delivery by a particular date.
When it becomes yours. Ownership and risk pass to you once we hand your order to the carrier. After that the package is in the carrier’s hands and subject to the carrier’s terms.
If something goes wrong in transit. If tracking stalls or a package looks lost, email support@bydusk.com and we will help you open a claim with the carrier. Carriers usually require a waiting period before a claim can be filed, and the outcome is theirs to decide. If your package arrives damaged, send us photographs of the packaging and the garment and we will put it right under our Refund and Return Policy. If the carrier confirms delivery but you cannot find the package, we are not obliged to replace or refund it. We will still help you with a carrier claim, and it is worth checking with your household, your neighbors, and your building first.
Addresses. Please double check your shipping address. We are not responsible for orders delivered to an address you gave us incorrectly. If a package comes back to us as undeliverable, we will email you, and once you give us a corrected address we will resend it, with the reshipment postage charged to you. If we cannot reach you within 14 days, we may cancel the order and refund the purchase price less the original shipping.
Split shipments. If your order has several items we may send them separately, at no extra cost to you, with separate tracking.
Questions about an order in transit? Email support@bydusk.com, or write to BY DUSK LLC, 24 West Street #R, Hingham, MA 02043, United States.